Claims Centre

Ready to make a claim? Start here.

We're Ready to Help.

Making a claim is your way to formally request coverage. We know this can be an intimidating process, regardless of the nature of the claim. Take a deep breath and follow these steps:

  • Explain the type of claim you’d like to make.
  • Compile all information relating to the claim. Be diligent – save every receipt and take thorough notes about what was done and said in relation to the claim.
  • Find out what information you need. Is there a time limit for filing a claim? Will you be contacted or do you need to reach out again to them? Don’t be afraid to ask plenty of questions.
Auto Claims

Auto Claims

In the event of an auto accident, make sure that you gather the 3rd party’s (when applicable) driver’s license and insurance information. You may be required to report the accident to a local reporting center. If you have been injured, be sure to visit the emergency at a local hospital.

Property Claims

Property Claims

Many times a property restoration company will visit your property and assess coverage for you. You can do this outside of insurance before deciding to make a claim. Restoration companies are your best line of defense against rising water or any other emergencies you may need help with. 

Will Marshall Insurance 24 Hour Emergency Claims Numbers











Intact Insurance




Heartland (USA)


Portage Mutual Insurance


Royal Sun Alliance




Travelers (USA)


Unica Insurance

Independent Adjusters

Doerr Claims Services Inc.


Paul Davis Systems


Service Master

705-527-5722 Midland
705-327-2285 Orillia


705-739-8996 Barrie
705-326-5996 Orillia



Frequently Asked Questions

Do I really need to open a claim?
The answer is almost always yes. The earlier you open a claim, the more time your insurance provider has to investigate and protect your best interests. If you’re still not sure, ask your insurance agent or provider for their professional advice.

Is a police report necessary?
A claim on its own can be filed without a police report. However, if there was an injury, emergency, or suspicion of criminal activity, you will likely want to call the police for help and to initiate a report.

Will my premium increase if I make a claim?
It depends. Different insurance providers have different policies, and they likely take different factors into account to determine your insurance premium. The best way to find out is to ask your provider directly.

How long does a claim take to be processed?
Again, this depends on your insurance provider. They’ll be able to tell you when you can expect to hear if the claim has been accepted or not, but be prepared in the event of any unforeseen delays in processing.

The Will Marshall Insurance Difference

Searching for the right insurance can be a stressful job. There are dozens of insurance companies offering even more choices for homeowners.

You can count on Will Marshall Insurance for the information it takes to decide what will work best for you.

We truly value your business, and we will earn your trust year after year.

Treating You Like Family Since 1983

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