At Will Marshall Insurance Brokers, our team is what sets us apart from the competition.

Will Marshall Insurance Brokers Ltd. is family-owned and operated, and we place no small amount of value on being forward-thinking. Our team makes all the difference for our clients, which is why we're looking for the best.

Below, you'll find the positions we're currently looking to fill. If you think you'd be a great fit, please review the submission instructions to apply.

Personal Lines RIBO Licensed Customer Service Representative

Will Marshall Insurance Brokers Ltd is a family owned and run business. We pride ourselves on our supportive work atmosphere. We provide excellent remuneration, benefit packages, bonuses and an enjoyable atmosphere.

We are currently looking for a Personal Lines RIBO Licensed Customer Service Representative to join our team. If you are passionate about delivering exceptional service, a team player and seeking a role within a challenging and rewarding work environment, then you are a perfect fit for our team.

We believe in a team oriented work environment, which is supported by a leadership style that encourages growth, development, feedback and collaboration.

Primary Responsibilities:

  • Receive and service phone calls for personal lines accounts
  • Process renewals, endorsements
  • Answer questions and resolve problems for clients
  • Maintain electronic customer files
  • Provide quotes to new as well as existing clients
  • Ensure binders and renewal letters are issued
  • Flexible to perform various assigned tasks
  • Strong attention to detail and can problem solve
  • Promotes client loyalty through attention to detail and relationship building


  • Active RIBO license and in good standing or OTL
  • 2+ years Personal Lines customer service
  • Additional designations CAIB, CIP would be helpful
  • Proficient with Agency Manager system (TAM) & CQ is helpful*

Personality Type:

  • Strong customer focus
  • Friendly
  • Excellent verbal and written communication skills
  • Ability to work under pressure and meet deadlines while multi-tasking
  • Able to work independently and thrive as part of a team
  • Thrive in a paperless, progressive environment and enjoy building relationships by providing excellent customer service.

Job Type: Full-time

Please email if you meet the criteria and are interested. Thank you.

Insurance Partners

Treating You Like Family Since 1983